Refund and returns policy

This site is a portfolio demonstration and does not sell anything. No order can be placed and no payment can be taken, so nothing below is currently in force. It is written as the policy such a shop would operate under, and it would take effect on the first real sale.

You may return an unworn saree within 7 days of delivery. The tags must be intact and the blouse piece must not have been cut. Tell us before you send anything back, by writing to support@streedhara.com, so that we can expect it and confirm the address.

If a piece arrives faulty, damaged in transit or is not the one you ordered, tell us within 7 days of delivery and the return is ours to arrange and ours to pay for.

• Faulty, damaged or wrongly sent: we pay, both ways, and we refund what you originally paid for delivery.
• Changed your mind: return postage is yours. Use a tracked and insured service, because the piece remains your responsibility until it reaches us.

Commissioned pieces are woven to your specification and cannot be returned once the warp is dressed. Up to that point a commission deposit is refundable in full.

A saree that has been worn, washed, altered, stitched or cut cannot be returned, and neither can one whose blouse piece has been separated.

Handloom is irregular by nature. Slubs, small variations in the weft and a difference between the two ends of a piece are characteristics of the cloth rather than faults. Colour also reads differently on a screen than it does in a room. If exact colour matters to you, ask us for a daylight video before you buy.

Once the saree reaches us we check it and refund within 10 working days, to the method you originally paid with. We do not refund to a different account, and we do not offer credit notes in place of a refund unless you ask for one.

On a cancelled order that has not yet shipped, the refund is the full amount including delivery.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If you are buying from outside India, your local consumer law may give you a longer cancellation period, and we will honour it where it applies.

Write to support@streedhara.com or call +91 80 4123 4567. We aim to acknowledge a complaint within 48 hours and to resolve it within 30 days. If we cannot, we will tell you why and what happens next. Our full terms of sale are on the terms page.